Privacy Policy

Welcome to GuestOS, operated by TravelMind, Inc. DBA GuestOS ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered voice concierge services and related products (collectively, the "Services").

We collect the following types of information:

• Personal Information: When you interact with our Services, we may collect your name, contact details, hotel reservation details, payment information, and any preferences you provide.
• Usage Data: We collect data about how you interact with our Services, including call logs, voice interactions, guest requests, and support inquiries.
• Device and Technical Data: Information such as IP addresses, browser types, operating systems, and device identifiers to enhance our Services.
• Third-Party Data: We may receive data from hotel partners, emergency response agencies, or integrations you authorize.
• Sensitive Information: We do not intentionally collect sensitive data such as social security numbers, government IDs, or financial account details unless required for a specific service and with explicit consent.

We use your information to:

• Provide and improve our AI-powered concierge and crisis response services.
• Respond to guest inquiries and enhance hospitality operations.
• Book experiences and process transactions to enhance guest experiences.
• Improve service performance, develop new features, and optimize AI accuracy.
• Comply with legal and regulatory obligations.
• Provide critical information during emergencies, connect users with verified resources, and facilitate communication with relevant agencies when applicable.
• Prevent fraud, enforce our terms, and maintain security.

We do not sell your personal data. We may share your information with:

• Hospitality Partners: To facilitate guest services and enhance your stay experience.
• Public Sector and Crisis Response Entities: When relevant to providing critical support and emergency assistance.
• Service Providers: Who assist us in delivering our Services (e.g., cloud hosting, analytics, and payment processing providers).
• Legal Authorities: If required by law, in response to a valid legal request, or to protect our rights, security, and property.
• Corporate Transactions: If we undergo a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. Information is retained only as long as necessary for operational, legal, and compliance purposes. If you request data deletion, we will honor the request unless retention is required for legal or security reasons.

Depending on your location and applicable laws, you may have rights regarding your personal data. These may include:

• Access & Correction: You may request a copy of the personal data we hold about you and request corrections if necessary.
• Data Deletion: In certain cases, you may request the deletion of your personal data, subject to legal and operational limitations.
• Opt-Out of Marketing: You may opt-out of receiving marketing communications at any time by following the instructions in our emails or contacting us.
• Restrict Processing: Under some circumstances, you may have the right to request that we limit how we use your data.
• Data Portability: If required by law, we can provide a machine-readable copy of your personal data upon request.
• Withdraw Consent: If we rely on your consent to process data, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email us at jessie@guestos.ai.

We use cookies and similar tracking technologies to enhance user experience, analyze usage, and provide personalized services. You can manage cookie settings through your browser preferences.

If you access our Services from outside the United States, your information may be transferred and stored in jurisdictions with different data protection laws. By using our Services, you consent to such transfers.

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the Services after updates constitutes acceptance of the revised policy.

For any questions regarding this Privacy Policy, email us at jessie@guestos.ai.